Question: When will the website beta end?
Answer: We're working as fast as we can! There are some
key features we want to have in place before we do a full run through of
all the backend for quality and performance. After that we have a facelift
coming for the appearance and user interface. Then we'll be ready to
declare it out of beta!
Question: Why isn't everything free?
Answer: We are proud to offer Heroes Share
as a resource for the community, mostly because we love Heroes of the
Storm™. There are a lot of expenses associated with keeping the
servers running and developers to maintain the site and add features. As
Heroes Share matures we hope to be able to tune
our services and costs to get you the most value.
After infrastructure and developer costs, we will also be donating a
portion of proceeds monthly to our replay provider,
HotsApi. Please consider
visiting their Patreon and making your own donation.
Question: Can I upgrade my premium account?
Answer: If you have an existing purchase you can still
make additional purchases. Prorated purchase values remain consistent between
tiers. Making an additional purchase for your existing
tier will extend the expiration date on your current purchase.
e.g. a Bronze account expiring in one month; an additional Bronze purchase
will extend the account to 13 months
Purchasing a different level tier will change your account and prorate your
expiration based on your current premium account value.
e.g. a Bronze account expiring in six months (a $2.50 value); a new Silver
purchase ($10) will last 25% longer and expire in 15 months
e.g. a recent Gold account (12 months, a $20 value); a new Silver purchase
($10) will result in a three year Silver account.
Question: Can I get a refund?
Answer: We cannot issue refunds. If you have an issue
with your account or purchase, or feedback on why you are unsatisfied with
our service please contact us.
Question: Why is my account suspended?
Answer: Accounts may be suspended for spam, intentional
misinformation, or attempted hacking, identity theft, or other illegal
activity. Premium accounts subject to suspension may forfeit benefits
without opportunity for reimbursement. If you believe your account was
suspended in error please contact us.
Question: How do I add my BattleTag™?
Answer: You can link as many BattleTags as you want to
your account. Heroes Share uses
Blizzard OAuth to link your
BattleTag to your account. From the BattleTag section of
your account, select your region and
you will be redirected to Battle.net for login.
Note: if you are already logged into Battle.net you may need to
log out before adding additional BattleTags.
- Visit your account's BattleTags page
- Click "Add a BattleTag"
- Use Blizzard's Battle.net™ OAuth to authenticate your account
- When you return, verify your BattleTag and select the regions where you play that account
- If your player accounts don't verify automatically check your email for follow-up steps
Question: Why is my BattleTag "unverified"?
Answer: Your BattleTag itself has been confirmed, but in
order for it to match up to your Heroes of the Storm "Player ID" there is
an additional step to match it to a full (e.g. PlayerName#1234) BattleTag
recorded in a replay. If your BattleTag doesn't verify immediately you
can expedite the process by making sure your recent replays are all
uploaded. If it hasn't verified after 48 hours, please
Question: Where do I upload my replays?
Answer: Replay data comes from
Visit their upload section
to use the web uploader or download the Windows automatic uploader.
For macOS you can use one of the third-party uploaders:
Question: Why can't I download replays?
Answer: Replay downloads require a premium account.
Bronze account downloads are limited to your own replays, and require a
verified BattleTag to be linked to your
account. Not all replays are available for download (see next question).
Question: How long are replays kept for download?
Answer: Once a replay has been downloaded,
Heroes Share will store it until our next storage
infrastructure change (currently: indefinitely). Replays that have not been
downloaded to our storage remain available through HotsApi as long as their
retention policies allow. Currently replays are held according to the following criteria:
- Games that took place in last 90 days (Hero League)
- Games that took place in last 30 days (all other modes)
- Games uploaded in the last 7 days
Question: Why are my replays missing?
Answer: Replay data comes from
HotsApi. In order for your replays
to appear in Heroes Share you (or someone else
in your game) need to upload them.
Question: Why do my games say "Preview mode"?
Short answer, update your client.
Live game data collection happens in two stages:
"Battle Lobby" (during loading screen) and "Rejoin parse" (about 1 minute
into the game). In order to parse the data from the second stage the
client on your computer needs updated software from Blizzard each patch.
If the client is unable to process the second stage, your game on our
site will stay in "Preview mode".
Question: Can I get back those awesome sounds?
Answer: Sounds were disabled due to them being overwhelmingly
annoying. If you'd like to re-enable them, place a file named "EnableSound.txt" in the
Heroes Share application directory (help me locate).
Or, use this one-liner to copy-paste into "Run" (Windows-R):
echo. > "%APPDATA%\Heroes Share\EnableSound.txt"